Your privacy matters to us. This Privacy Policy explains exactly what personal data wisebet collects, why we collect it, how we use it, and the rights you have as a Filipino player on our platform.
All data transmitted between your device and wisebet is protected by industry-standard 256-bit SSL encryption. Your personal and financial information is secured at every step of the connection.
Under the Philippine Data Privacy Act of 2012 (Republic Act 10173), you have the right to access, correct, and request deletion of your personal data held by wisebet. We honor these rights fully.
wisebet does not sell, rent, or trade your personal data to third parties for marketing purposes. Data is shared only with trusted service providers who are contractually bound to protect it.
Payment information processed through GCash, PayMaya, BPI, BDO, and Metrobank is handled by certified payment processors. wisebet does not store full card or account numbers on its servers.
wisebet uses cookies to improve your experience and analyze platform performance. We are transparent about what cookies we use and why. You can manage your cookie preferences at any time.
You can opt out of marketing communications from wisebet at any time — simply update your preferences in your account settings or contact our support team. We respect your inbox.
wisebet is committed to protecting the privacy and security of your personal data. We understand that when you share your information with us, you are placing your trust in us — and we take that responsibility seriously. This Policy applies to all personal data collected through the wisebet website, mobile platform, customer support channels, and any other services we provide.
This Policy should be read together with our Terms & Conditions and Responsible Gaming Policy, both of which are incorporated by reference. If you have any questions about how wisebet handles your personal data, please contact our Data Protection Officer using the details provided in Section 15.
As a platform serving Filipino players, wisebet processes personal data in accordance with the National Privacy Commission (NPC) guidelines and the requirements of Republic Act No. 10173. We are committed to transparency, accountability, and the lawful processing of all personal information entrusted to us.
wisebet collects the following categories of personal data from its users:
wisebet collects personal data through the following means:
wisebet uses your personal data for the following purposes:
| Purpose | Data Used |
|---|---|
| Account registration and management | Identity, contact, and account data |
| Age verification (21+ requirement) | Date of birth, government ID documents |
| KYC and anti-money laundering compliance | Identity, financial, and source of funds data |
| Processing deposits and withdrawals | Financial and payment data |
| Providing betting and gaming services | Account and usage data |
| Fraud detection and platform security | Technical, financial, and usage data |
| Responsible gaming monitoring and support | Account, usage, and financial data |
| Customer support and dispute resolution | Identity, contact, and correspondence data |
| Marketing communications (with consent) | Contact and preference data |
| Platform analytics and improvement | Technical and usage data (anonymized) |
| Legal and regulatory compliance | All categories as required |
wisebet processes your personal data on the following legal bases under the Philippine Data Privacy Act of 2012:
wisebet may share your personal data with trusted third-party service providers who assist us in operating the platform, including payment processors (GCash, PayMaya, BPI, BDO, Metrobank), identity verification providers, IT infrastructure providers, customer support platforms, and analytics services. All service providers are contractually required to process your data only on our instructions and to maintain appropriate security standards.
wisebet may disclose your personal data to regulatory authorities, law enforcement agencies, courts, or other government bodies where required by applicable Philippine law, including disclosures required under anti-money laundering regulations or gaming regulatory requirements. Such disclosures are made only to the extent required and in accordance with applicable legal procedures.
In the event of a merger, acquisition, restructuring, or sale of all or part of wisebet's business, your personal data may be transferred to the relevant successor entity. You will be notified of any such transfer and any material changes to this Privacy Policy that may result.
wisebet does not sell, rent, or trade your personal data to any third party for their own marketing or commercial purposes. Any sharing of data is limited to what is necessary for the purposes described in this Policy.
wisebet retains your personal data for as long as necessary to fulfill the purposes for which it was collected, including satisfying legal, regulatory, accounting, and reporting requirements. The following general retention periods apply:
Upon expiry of the applicable retention period, personal data is securely deleted or anonymized in accordance with wisebet's data disposal procedures.
wisebet implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:
While wisebet takes all reasonable steps to protect your personal data, no method of electronic transmission or storage is completely secure. In the event of a data breach that is likely to result in a risk to your rights and freedoms, wisebet will notify you and the National Privacy Commission (NPC) in accordance with the requirements of the Data Privacy Act of 2012.
Cookies are small text files placed on your device when you visit the wisebet platform. They help us recognize your device, remember your preferences, and improve your overall experience on the platform.
You can manage your cookie preferences through your browser settings. Most browsers allow you to refuse or delete cookies. Please note that disabling certain cookies may affect the functionality of the wisebet platform. For strictly necessary cookies, disabling them may prevent you from accessing certain features of the platform.
Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by wisebet:
The wisebet platform is strictly intended for adults aged 21 years and above. wisebet does not knowingly collect personal data from individuals under the age of 21. The 21+ age requirement is enforced through mandatory age verification during the registration process.
If wisebet becomes aware that personal data has been collected from a person under the age of 21, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered on the wisebet platform, please contact our support team immediately at [email protected].
Parents and guardians are encouraged to use parental control tools and to monitor their children's online activity to prevent access to gambling platforms. For more information on responsible gaming tools available on wisebet, please visit our Responsible Gaming page.
wisebet primarily processes and stores personal data within the Philippines. Where it is necessary to transfer personal data to service providers or infrastructure located outside the Philippines, wisebet ensures that such transfers are carried out in compliance with the Data Privacy Act of 2012 and NPC regulations, including through the use of appropriate contractual safeguards.
wisebet will not transfer your personal data to a country or territory that does not provide an adequate level of data protection without first implementing appropriate safeguards, such as standard contractual clauses approved by the NPC, or obtaining your explicit consent to the transfer.
The wisebet platform may contain links to third-party websites or services for informational purposes. This Privacy Policy applies solely to the wisebet platform and does not cover the privacy practices of any third-party websites. wisebet is not responsible for the content, privacy policies, or practices of any third-party sites. We encourage you to review the privacy policy of any website you visit.
wisebet reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. The date of the most recent revision is indicated at the top of this page.
Where changes are material, wisebet will provide reasonable advance notice to registered players via email or a prominent notice on the platform. Your continued use of the wisebet platform following the effective date of any revised Policy constitutes your acceptance of the updated terms. If you do not agree to the revised Policy, you should stop using the platform and may close your account in accordance with our Terms & Conditions.
If you have any questions, concerns, or requests regarding this Privacy Policy or the way wisebet processes your personal data, please contact our Data Protection Officer. We are committed to addressing all privacy-related inquiries promptly and transparently.
You also have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data rights have not been respected. We encourage you to contact us first so we can attempt to resolve your concern directly.
Now that you know how wisebet protects your data, you can play with full confidence. Join hundreds of thousands of Filipino players who trust wisebet for sports betting, casino games, slots, and bingo.
Play Responsibly. Gambling involves financial risk and is intended for entertainment purposes only. Only play with money you can afford to lose. If gambling stops being fun, please visit our Responsible Gaming page for tools and support. Must be 21+ to participate.